LTI appoint new GM for Scotland, but he’s a well known face!
5th February, 2010
After LTI’s announcement last year to serve notice on its Independent Dealers, the company has been developing its plans for Scotland especially. Now they have announced the appointment of a well known Taxi trade professional as General Manager for Scotland.
Gary Ranson has returned to the Taxi trade from his position as Dealer Principal for Evans Halshaw in Ayrshire, but prior to that Gary spent 5 successful years working for Allied Vehicles/ Cab Direct as National Operations Manager.
“I was in charge of sales for the whole of the UK for Allied and Cab Direct and of course that put me in competition with LTI” said Gary. “But I left them to go back to the retail motor trade. Now I am really excited to be working with the best taxi product in the UK and I should know I have tried the rest!”
Gary’s philosophy on the future success of LTI in Scotland is quite simple, look after your customers and they will remain loyal.
“I have seen too many times in my career where the sale today is the most important part of the process and after that big companies aren’t bothered until they want to sell you another car. In my book you gain loyalty by looking after people every day, when they have problems with the vehicle, need some accessories or are just in for a service. I aim to talk to all my customers as regularly as possible so I can fix any issues that they tell me are important to them.”
Rob Laidler, Sales Director for LTI, is very supportive of Gary and sees his place on the LTI team as vital to making Scotland a good purpose built taxi market again.
“Gary has exactly the right attitude and of course brings a lot of Taxi experience with him. He is keen to get out there and talk to people and I think his focus on customer service will see more LTI taxis being sold in markets where we used to dominate, not just Glasgow and Edinburgh.”
Scotland will also benefit from an increase in aftersales outlets as part of LTI’s plan to offer an improved back up for drivers.
Gary is already working for LTI and out on the road finalising the LTI plans for Scotland. “Finding easily accessible premises for cab drivers is crucial,” Gary commented, “and I am well down the line to providing facilities that the Scottish Taxi Trade have never experienced in the past.”
“I can’t wait to renew some old acquaintances as I do miss them, and look forward to talking to them in the near future and selling them a “Purpose Built” taxi”