Customer rates aftercare service second to none!

17th June, 2010

The level of customer care given by staff at Mann & Overton London is improving by the day and is being noticed by drivers and fleet owners across London as positive feedback floods in.

Vince Riley, a London Taxi driver was overwhelmed by the service he recently received from the LTI dealership based at Brewery Rd, Islington.

Vince said “I arrived at 3pm and was back on the road by half past. Nick McDonagh and Simon Williams really looked after me.  The customer care I received was second to none”.

“Mann and Overton have had some bad press about their customer service in the past but I would like to be first to set the record straight, since owning my cab I have never been so pleased with the turnaround time and care I was shown.  Mann and Overton can do all my future service and repairs if this is a sign of things to come” he continued.

At a recent press event held at Brewery Rd new General Manager, Mark Brown announced his plans regarding aftercare and the importance to make changes immediately.

Mark commented “This is great news, our customers are already starting to notice the changes I have introduced since joining the company in May.  Last week alone we carried out one hundred while you wait re-works with an average downtime of 12 minutes, hardly enough time to grab a free cuppa.

Our plans reflect a whole new attitude to customer service and focus on what customers really want from their dealer”.  Early indications are good but there are a lot more improvements to follow.

Mark has a strong automotive background but is new to the taxi trade.  If you have any customer service improvement suggestions Mark would love to hear from you and you can send these to enquiries@londontaxis.co.uk.

To contact Mann and Overton for parts, service or repairs please call 0207 7000 888.